Terms

Malene Glintborg

Malene Glintborg Jewellery

Jægersborggade 22

2200 Copenhagen N

VAT: DK-34248532

malene@maleneglintborg.com

shipping

orders will be shipped within 14 working days unless you are contacted with other information. 

all jewellery pieces are handmade in the local workshop. this means that that most pieces are made when ordered – especially for you. we do our very best to ship asap, but some things might take a little longer to produce. do you have a special deadline do not hesitate to get in contact

We ship worldwide

Your order will be delivered to the address you supply when placing an order at the webshop.

All prices are inclusive of Danish VAT (25%) but if you buy outside EU the tax will be deducted. there might be tax and custom fees added when it enters your country.

shipping fees

shipping fee within DK is 45dkk. we use dao or GLS as courier. They normally deliver within 1-4 days

shipping fee in the EU is 120 dkk and outside eu 300 dkk

you are always welcome to chose pick up in the store in jægersborggade copenhagen. then you also have the chance to see where your piece is made and meet the designer 

Outside Denmark

International orders will normally be delivered within 5-14 business days. Deliveries to some countries may extend further than two weeks due to customs.

Payment

You can pay by VISA, VISA Dankort, MasterCard and JCB.
The amount will be drawn from your account as soon the order has been dispatched. All our prices are specified in DKK and Euro and include 25% VAT, unless the product has been purchased from outside Europe. All payment information is entered through an encrypted and secure SSL line. Only PBS can read your payment information.

Question about deliveries?

We will be delighted to help you, please contact us at malene@maleneglintborg.com

Warranty

Sale of Goods Act shortage rules apply to all purchases made on www.maleneglintborg.com. When you shop here, you have the 24-month warranty, which means that you either get your product replaced, repaired, refunded or a reduction in price, depending on the situation. Ofcourse the complaint has to be justified, and the defect must not be caused by incorrect use.

If you discover any problems with your product, please complain as soon as possible. Please send your product to:
Malene Glintborg Jewellery
Jægersborggade 22
2200 Copenhagen N
Denmark

It would be a great help if you describe the problem as detailed as possible.

Exchange & returns

Exchanges and returns can be done within 14 days after receiving the goods. The returned items must be in an unused and undamaged condition in their original packaging.

How to return?

In case of returns and exchanges please contact us minimum 14 days before returning any items at malene@maleneglintborg.com.

The return shipping cost is paid by the customer. When we have received the item and approved the return, we will credit your account you assigned in the e-mail sent to our customer service.
exchange shipping cost will also be paid by the customer.

Colours

We cannot guarantee that the colours shown on the website exactly reflect the colours of the actual products. The colours seen on our website will partly depend on the colour reproduction on your computer screen.

Privacy Policy

To complete your order we need several information about you; your name, your address, your telephone number and email address. Due to the Danish Bookkeeping Law we have to keep a record of this data for the next 5 years. All your data is 100% safe and will not be shared with any other parties. According the Danish Personal Data law you always have the right to the knowledge about which information is kept.

Maintenance

Gold plated and oxidized jewelry will loose its specific surface by time and the silver will reveal itself – especially on rings where the wear is persistent. The oxidized surface might even wear of within weeks and the gold plate within month. The gold on the gold plated jewelry is 22 carat and rings gets a double layer. Keeping it a way from water and moist and storing it in an airtight bag might prolong the goldplating

Press

If you are interested in high resolution photographs of the products and/or press photography for publishing we will be delighted to send you copies. Click here for our imagebank or send an e-mail to malene@maleneglintborg.com

Copyright

All rights reserved © Malene Glintborg. Copying is prohibited.